Welcome
Thank you for using EduPilot Parent. This page explains how to get help when you need it. For the fastest response, contact us by email and include a short description of the problem, the steps you followed, and your app version.
How to Use the App
- Linking your child — your account is linked to your child by their teacher. If you cannot see your child, contact your child’s school.
- Monitoring progress — use the Dashboard to view attendance, homework, exam results and the progress indicator.
- Notifications — make sure notifications are enabled to receive attendance and result alerts for your child.
- Updating your details — manage your name, email and phone number from your profile.
Reporting a Problem
To report a bug or an issue, please provide:
- Your device type and operating system version.
- The app version you are using.
- A clear description of the issue and the steps to reproduce it.
- A screenshot, if it helps explain the problem.
Contact Us
Our support team is happy to help:
- Company: EduPilot
- Email: noreply@edu-pilot.shop
- Support hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Egypt Time).
We usually reply within one business day.